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Delivery and Shipping

SHIPPING & DELIVERY

All orders shipped in South Africa have a flat shipping rate of R175.00. Our delivery times will vary depending on stock availability.  Our duvets are made to order, and will usually take 3 weeks to receive.  While this may seem a long time, the wait will be worth it.

 

INTERNATIONAL SHIPPING

We can ship Internationally. All shipping and handling costs will be quoted for separately. 

 

PRIVACY & SECURITY

When you register or place an order with us, we ask for information such as your name, e-mail address and telephone number. We will only use your telephone number if we need to contact you if there is a problem with your order or to organise delivery. All this is necessary to process your request or order and will not be given out to any 3rd parties. If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will happily review your file and update the records if required. You can contact our customer service team by email.

 

RETURNS & REPLACEMENTS

Should you for any reason be unhappy with your purchase due to manufacturing or product faults, please return it to us within 14 days in its original condition for a full refund. Shipping costs won’t be refunded unless there is a product or manufacturing problem.  Sadly, we don’t refund for buyer’s remorse.

 

ORDERING

Ordering one of our products is very easy : 

Order through our website

Phone us on 071 396 0427 or 053 693 0090

Email: orders@karoocreations.co.za