Duvet refresh service
Instead of taking a chance and having your duvet ruined by an inexperienced dry cleaner, rather let us, as the professionals, handle the cleaning of your duvet!
If you have purchased a wool duvet from us, and would like it professionally refreshed, read on about our DUVET REFRESH service to all of our clients.
Washable wool duvets
For our clients who have purchased washable wool duvets, you can merely pop these into your domestic washing machine with a special wool detergent (Woollite), on a gentle cycle with a water temperature under 40 degrees, and hang it out to dry as normal.
Please do not tumble dry, or dry clean your washable duvet.
We have seen some horror stories of how dry cleaners have treated pure wool duvets manufactured by Karoo Creations. Some dry cleaners have even used pressure washers to “clean” our products, with our duvets landing up looking like old tea bags.
You have invested in a lifetime product, and to make sure your beautiful duvets are always clean and fresh, we are so proud to now offer a cleaning service for the care and maintenance for your duvets.
We recommend a Duvet Refresh every two to three years (depending on how long you use your duvet). Other than that, a regular sunning and airing outside will keep it fresh and clean.
Duvet Refresh guarantees that when you receive your products back from cleaning, it will be as good the day you purchased it. So, if you spill a glass of wine, your pet has an accident or you simply want to refresh your bedding, we will take care of that for you.
Duvet Refresh is a completely environmentally friendly, natural process, and we only use organic chemicals to clean your bedding.
If you absolutely have to dry clean your duvet instead of sending it to us for a professional clean, please make sure your dry cleaner has a very gentle wool cycle on their big machines. The drum must not turn fully, but rather rock from side to side every minute or two. If the drum turns like a regular washing machine, it is guaranteed that your duvet will come out with hard, felted wool all clumped in the corners of the pockets. Sadly, the duvet will be ruined.
Your dry cleaner should also not use PERC (the preferred dry cleaning chemical). An organic, gentle soap is recommended.
Please also tell your dry cleaner to AIR DRY your duvet. Wool does not like high temperatures, and being tumbled in a commercial dryer will make the wool felt and go hard.