FREQUENTLY ASKED QUESTIONS

We supply a premium product that is handmade with top quality materials. Our customers are those who appreciate craftsmanship, sustainability and the exclusivity of a product not available in stores.

Much like a Steinway is to a piano player, or a Lacanche stove is to a cook, our duvets are high-end products that are understated yet totally luxurious. A Karoo Creations wool duvet inner is an investment, with a very long lifespan that can not be compared to a plastic duvet purchased at Mr Price or Woolworths.

Each duvet takes up to 36 hours to manufacture, with every process being carried out by hand – from hemming the edges, fluffing the wool, stuffing the pockets, to creating the perfect mitre corners. The only machinery involved is a sewing machine. Our duvets are truly bespoke, being made to order. 

All of our products are made to order. Each duvet we make must be measured, cut, stitched, stuffed, quilted and packaged before being collected by our couriers to deliver to you. This process, depending on the size of the duvet can take between 30 and 36 hours.

One of the drawbacks of having a business in a tiny town in the Karoo is that our couriers only service our town on a Tuesday and Friday. This has been factored into our 21 day delivery lead time.  We will however try our utmost to get your products to you as quickly as we can.

Absolutely not.  Despite what some radical animal rights groups like PETA broadcast, sheep need a haircut every summer here in the Karoo. We don’t have any “factory farms” here in the Karoo either. If sheep aren’t shorn, they run the risk of overheating and dying, or having maggot infestations under the wool.  What PETA also don’t tell people is that farmers will be paid much less for fleeces with any blood on them, and thus the shearers pockets will also be affected for accidentally cutting an animal. These sheep are the farmers’ lifeblood, and they are treated really well.

Please have a look at our Ethics page for further details. 

The TOG rating that is bandied about for measuring a duvet’s warmth is actually used for polyester (plastic) duvets. It is a complicated measurement that only a scientist could understand taking into account atmospheric pressure, time, heat co-efficients and many other confusing factors. 

We measure our duvets’ warmth by GSM (grams per square metre).  A lovely warm duvet for winter would have a 500 – 550 GSM, meaning that each square metre would have about half a kilogram of wool in it.  A summer duvet would be about a 250 – 300 GSM. 

Karoo Creations is a small sole proprietor at this stage, running in parallel with our hotel, The Richmond Karoo Small Hotel, in the little Karoo town of Richmond in the Northern Cape.  Unlike scam companies/individuals, all of our contact details like physical address, telephone numbers, social media accounts, etc. are freely available on our website, and you can verify the existence of our hotel by doing a quick Google search. And we would also love to welcome you for a cup of coffee if you are ever driving through our town, and we can show you how our duvets are produced!

This question should be one of personal ethics and how you view the unseen treatment of animals.

Down is wonderfully light and airy and has excellent thermal qualities. Its massive drawback is that it just gets warmer and warmer – it doesn’t have the natural heat regulating properties that wool has.

Down and feather also attract dust and dirt (have a look at your feather duster!) and, despite what the down duvet manufacturers say, down actually attracts dust mites that feed off of the small mould growths that occur because of the heat and moisture produced by your body when you sleep.

Wool is naturally clean and is dust mite resistant.

Real down is the very finest, smallest feathers next to a birds’ skin. Most so called ‘down’ duvets are, in fact, made up of very small amounts of down supplemented with feathers, often just chicken feathers. Feathers don’t give an even coverage because they tend to gather in clumps and migrate to the bottom of the duvet, leaving cold spots and you are forever having to shake it to spread them out again.

Also many people are allergic to feathers . Feather/down and polyester make you sweat because it insulates the body at night. The sweat is retained in the duvet and mould spores thrive on it. You will see many older down duvets turning yellow. That is not from age… just accumulated sweat!

Wool on the other hand is naturally hypoallergenic and the most breathable fibre on the planet and it doesn’t attract dirt.

Practically all feather and down come from factory farmed birds, and the feathers and down are imported from China where there is little no no regulation on the treatment of animals.  There are still Chinese farms who carry out the abominable practice of “live plucking”. For your own sanity, please DO NOT Google this.

Some duvet manufacturers generally won’t admit that the feathers and down are a by-product of the duck and goose meat industry in China. 

Feathers, down and polyester plastic are great insulators. They trap the heat your body generates, and keeps the heat under them. This is fantastic for the process of falling asleep, but your body needs to drop its temperature during the various sleep cycles, and these fills do not allow for that. 

Wool on the other hand is both an insulator and a temperature regulator. It will regulate the temperature under the duvet the same way it does on a sheep. When it’s hot, the wool passes the heat mainly in the form of moisture from the sheep’s body out and when its cold its keeps the heat in.

All wool products can do this but the more you process the wool, i.e. spin and weave it, then the less the wool can regulate heat. This is why  we keep the wool in the same state as it is on the sheep, having only scoured (washed) and carbonised (removed all traces of vegetable matter) it before filling our duvets. But the amazing thing about wool is that it will actually regulate the temperatures of two different people in the same bed. This is wonderful for ladies going through menopause and experiencing severe hot flushes.