Terms and Conditions

Detailed description of goods and/or services
Karoo Creations is a business in the retail industry that sells wool duvets.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 21 days and delivery confirmed by way courier for a fee of R170 .

Return and Refunds policy
The provision of goods and services by Karoo Creations is subject to availability. In cases of unavailability, Karoo Creations will refund the client in full within 30 days of order date. Cancellation of orders by the client will attract a 5% administration fee. All products are guaranteed for 45 days and must be returned undamaged in original packaging for a full refund.  Customer must show proof of payment when returning a product.  

Customer Privacy policy 
Karoo Creations shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via bank transfer into the nominated bank account, the details of which will be provided on request.

Card transactions
Card transactions are currently not available to our online shoppers. We will advise via our website and social media pages when this service will be available. 

Transaction Currency 
Transaction currency is South African Rand (ZAR).

Karoo Creations takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Karoo Creations chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Loop Street, Richmond, Northern Cape, 7090.

Karoo Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Discount codes
Discount codes and vouchers are cannot be used to purchase gift vouchers. Discount codes cannot be used in conjunction with any other special offers.

Company information
This website is run by Karoo Creations (sole proprietorship) based in South Africa trading as Karoo Creations and AF Williams as the Owner.

Contact details
Physical Address:
56 Loop Street
Richmond, Northern Cape
Email: orders@karoocreations.co.za 
Telephone: 053 693 0090