Terms and Conditions
Detailed description of goods and/or services
Karoo Creations is a business in the online retail industry that sells wool and Alpaca bedding products.
Subject to availability and receipt of full payment including shipping/courier costs, requests will be processed within four to six weeks and delivery confirmed by courier with courier charges calculated at checkout, based on the weight of the parcel being transported. Delivery charges are based on the actual finished weight of the duvet/s purchased as quoted by our nominated courier company, as amended from time to time.
Return and Refunds policy
The provision of goods and services by Karoo Creations is subject to availability. In cases of unavailability, Karoo Creations will refund the client in full within 30 days of payment date. Cancellation of orders by the client will attract a 30% administration fee.
All products are guaranteed for 45 days and must be returned undamaged in original packaging for a replacement. Customer must show proof of payment when returning a product. We cannot refund for buyer’s remorse as all of our products are custom made to order.
Karoo Creations shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Payment options accepted
Payment may be made via bank transfer into the nominated bank account, the details of which will be provided on request. Alternatively, customers are able to pay via debit/credit card via our nominated card payment processing provider.
Card transactions are currently available to our online shoppers via Yoco.
Transaction currency is South African Rand (ZAR).
Karoo Creations takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Karoo Creations chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 46 Loop Street, Richmond, Northern Cape, 7090.
Karoo Creations may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Discount codes and vouchers are cannot be used to purchase gift vouchers. Discount codes cannot be used in conjunction with any other special offers.
This website is run by Luxury Duvets (Pty) Ltd, a company based in South Africa trading as Karoo Creations and AF Williams as the Director.
The Old Hotel
46 Loop Street
Richmond, Northern Cape
Telephone: 053 693 0090